Privacy Policy
Last updated: October 2026
This policy explains how Ribble Energy Surveyors Ltd collects and uses personal information when you visit our website, contact us or use our services. We are committed to protecting your privacy and handling your information in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Who we are
Ribble Energy Surveyors Ltd is a company registered in England and Wales (company number 14311323). We are the data controller for the personal information described in this policy. If you have any questions about this policy or your information, please email tom@ribbleenergy.co.uk or call 07470 047 828.
The information we collect
Contact details you give us through our website forms, by email or by phone, such as your name, email address and phone number.
Property details, such as the address, use, size and construction of a building, and information needed to carry out an energy assessment.
Business records, such as quotes, invoices and payment records if you become a client.
Website usage information collected through cookies and analytics, such as pages visited, approximate location and device type. See the cookies section below.
How we use your information
To respond to your enquiry and provide a quote. Our lawful basis is taking steps at your request before entering into a contract.
To carry out and lodge Energy Performance Certificates and provide MEES advice. Our lawful basis is performing our contract with you and complying with legal obligations.
To keep business, accounting and tax records. Our lawful basis is complying with legal obligations.
To meet the requirements of our accreditation schemes, including quality audits. Our lawful basis is our legitimate interests and legal obligations.
To understand how our website is used and improve it. Our lawful basis is your consent, where cookies are used.
We do not sell your personal information or use it for marketing without your consent.
Who we share your information with
The national EPC register: Energy Performance Certificates are lodged on the government register as required by law. EPCs are publicly viewable and include the property address and rating.
Our accreditation schemes (Elmhurst Energy and ECMK), which may review assessment records for quality assurance and audit.
Service providers who help us run the business, such as our website host (Squarespace) and email provider. They only process information on our instructions.
Professional advisers and authorities, such as our accountant or HMRC, where required.
Some of our service providers may store information outside the UK. Where this happens, appropriate safeguards are in place as required by data protection law.
How long we keep your information
Enquiries that don't lead to work are kept for up to 12 months.
Client records, including assessment data, quotes and invoices, are kept for up to 6 years after the work is completed, to meet legal, accounting and accreditation requirements.
Cookies
Our website uses cookies that are necessary for it to work, and analytics cookies that help us understand how visitors use it. Analytics cookies are only used if you accept them through the cookie banner. You can change your choice at any time using the cookie settings on our website or in your browser.
Your rights
You have the right to:
ask for a copy of the personal information we hold about you
ask us to correct information that is wrong or incomplete
ask us to delete your information, where we don't need to keep it
object to or ask us to restrict how we use your information
withdraw your consent at any time, where we rely on consent
ask for your information to be transferred to another organisation, where applicable
To make a request, email tom@ribbleenergy.co.uk. We will respond within one month.
Complaints
If you have a concern about how we handle your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.